Delivery of Customer Orders
NEW POSTAGE & PACKING RATES from 1st October 2025
Orders under £75 are generally dispatched by Royal Mail First Class Letter Post for £1.70 with no tracking. However, we do reserve the right to upgrade this service to Royal Mail Tracked 48 (at our own cost) if we believe it might be better or safer to do so. The service chosen much depends on what is inside each package and to the type of address the package is being sent to. Ultimately it is our business that is responsible for ensuring the customer receives their package(s) in good order and good time.
Orders £75 to £149 will be dispatched FREE using Royal Mail Tracked 48 sometimes with Signature
Orders £150 to £299 will be dispatched FREE using Royal Mail Tracked 24 with Signature
Orders £300 and over will be dispatched FREE using Royal Mail Special Delivery (next day with up to £2,500 insurance)
Note: Packages will only be covered for financial loss if they are sent to the Customers own Home or Dedicated Business Address. Packages requested to be sent to alternative third party addresses such as Post Offices, Drop Off shops, Argos etc. will not be covered and will be sent at the customers own risk. In our own experience it is packages which are sent to alternative addresses that go missing.
Philatelink Ltd are a trustworthy and reliable business. We work extremely hard to ensure that all orders are processed accurately. That means supplying the correct type and number of stamps as stated on the order invoice. However, know matter how careful we are it is always possible that the odd rogue stamp(s) can somehow get into the mix, especially when many thousands of stamps are purchased, sorted and counted on a daily basis. A large percentage of our postage comes directly from our network of trusted suppliers in the UK and Europe. This being the case it is simply not possible for us to check every single stamp that we purchase or supply. The philatelic trade is very much based on trust and integrity.
We always recommend that customers check the stamps they have been given to make sure everything received is as expected. We welcome customer feedback and sincerely wish that all of our customers are 100% satisfied with their postage stamps. Any problems or issues encountered will be dealt with promptly, either by sending replacement stamps, or by sending make up values where applicable. If only a small amount of stamps are affected our policy is to include replacements with the customers next order. Alternatively any shortfall can be refunded to a debit/credit card on a pro-rata basis.. At the website checkout there is a specific note field that customers can complete to remind us about any stamps which are owed to them.
We allow up to 30 days from the date of receipt for customers communicate any concerns.